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Frequently Asked Questions
ABOUT US
You can buy Tierra products from our website tierra care and also find us on Amazon India
Write to us at orobiindia@gmail.com or text us at 8861572550 to share your experience or your feedback to help us improve our products. You can also review us on social media on facebook and Instagram.
Our products are proudly formulated and made in Bangalore, India.
We'll launch our referral program soon.
Write to us at orobiindia@gmail.com or text us at 8861572550 and we will respond in 1 business day.
ABOUT OUR PRODUCTS
Traditional detergents have harmful chemicals and surfactants like sulphates, phosphates and parabens. Tierra has been formulated with eco-friendly, plant-derived ingredients that are super effective in cleaning without any of the toxic residues of traditional detergents. Our products are completely free of sulphates, phosphates and parabens.
Tierra dishwash gels are made from food grade and plant derived cleaners like glucosides.
Active ingredients in Tierra's laundry detergent are bio-enzymes and plant derived surfactants.
Tierra floor cleaners are made from plant-derived ingredients like glucosides and natural botanical extracts.
Our products are completely safe for babies, pets and your loved ones.
Our laundry detergent is equally good for all washes - machine wash (top-load or front-load) or for traditional handwash. You should use a capful in a normal bucket for handwash. For machine wash (6/7 kg per load), pour a capful in the detergent compartment for normal load.
You should use 1.5 capful for heavy load.
Our products are FREE from sulphates, phosphates, parabens and other toxic chemicals.
Being free of parabens, phosphates and harmful sulphates our products are very gentle and not likely to cause any other allergies.
Yes, all our products are pH balanced.
We DO NOT conduct any testing on animals.
ORDER
Once your items have been dispatched from our warehouse, you will be sent an email that contains the docket number of your shipment. You can track the current status of this shipment by clicking on the tracking link in the email sent to you or by visiting the courier party website and entering the docket number under "track shipment". Please view our shipping policy here.
Sorry, our logistics are not geared up at this moment to have returns and cancellations.
We typically ship the next business day and hence you can expect your order between 2-4 days depending on your location.
If you have received your Tierra product in a damaged condition, please do email us at orobiindia@gmail.com as soon as possible and we will send you a replacement. If possible, please send us photos of the product in a damaged condition so we can work to improve ourselves. If we have accidentally sent you the wrong product, do let us know so we can make amends and send you the correct one. You can write to us at orobiindia@gmail.com. Because of the hygiene reasons, unless you received the product in a damaged condition or we sent you the wrong product, we will not be able to process a return and refund.
Shipping is Rs. 50 for orders values less than Rs. 399 and is free for orders above Rs. 399. COD charges are Rs.70 (Below or above Rs. 399).
We ship to all pin codes that our courier partner can support.
We accept all major credit cards, debit cards, net banking (within India), UPI payments and wallets.
Shipping is Rs. 50 for orders values less than Rs. 399 and is free for orders above Rs. 399. COD charges are Rs.70 (Below or above Rs. 399).
PACKAGING
Yes, our bottles are easy to recycle. They are made from single plastic type (HDPE) vs other bottles which use mixed plastic types (HDPE/PPE) which makes them a little more difficult to recycle.
Refills, in our experience, are also difficult to dispose off and can't be reused. Hence, at the moment, we are only in bottles while we continue to look for even more eco-friendly packaging options. We welcome your suggestions for alternate packaging material. Do drop us a text at 8861572550.